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Refunds & cancellations.

Plain answers on the consultation fee, cancelling maintenance, and our plant guarantee.

Effective October 22, 2026

The $50 consultation

• If you book another service within one month of your consultation (such as installation or maintenance), the $50 is subtracted from your final amount. Most clients get started right away.
• If you don’t book another service within that month, the $50 consultation fee stands.
• Need to reschedule? Just contact us at boycebotanicals@gmail.com or (214) 846-2948 and we’ll find a new time. The sooner you let us know, the easier it is.

Ongoing maintenance

• Maintenance is month-to-month, with no long-term contract.
• You can cancel at any time. A cancellation made within 48 hours of your next scheduled visit is still charged for that visit.
• If a payment doesn’t go through, we’ll contact you to sort it out.

Sourcing & installation

You approve the plants and pots along the way, before we buy them. Plants and vessels are billed at cost, in addition to the installation fee.

Our plant guarantee

• Maintenance plans: a plant that dies is replaced at no cost.
• One-time installs: a 30-day health guarantee on the plants we install.
• The guarantee covers the plant’s health. It does not cover damage from outside factors such as pets, children or accidents, or from plants being moved or their conditions changed after we’ve left.

Charged in error?

If you think you were charged incorrectly, email boycebotanicals@gmail.com and we’ll review it with you promptly.

These policies are part of our Terms of Service. How we handle your information is in our Privacy Policy.